Refund policy

Refund and Remake Policy

At Smilewear, we are committed to your satisfaction. Because our products are custom-made to your specifications, they are not eligible for standard returns. However, we offer the following guarantees:

30-Day Refund Eligibility

Refunds may be requested within 30 days of delivery for products that meet the following conditions:

• Unused, unopened, and in their original condition (no stains, damage, or alterations)

• Returned in their original packaging

To request a refund, contact us at support@smilewear.com with:

• Your order number

• Photos or videos showing the product in its original condition

Please note: Customers are responsible for all return shipping costs.

Smilewear Remake Policy

Remakes may be requested within 90 days of delivery for damaged or broken Smilewear. The remake fee is 50% of the price you originally paid.

To request a remake, contact us at support@smilewear.com with:

• Your order number

• Clear photos or videos showing the damaged or broken Smilewear

Please note: Remakes will only be processed once we have reviewed the submitted photos or videos. Customers are responsible for all shipping costs associated with the remake.

Fit & Comfort Guarantee

Since our products are made-to-order, we guarantee proper fit and comfort. If adjustments are needed, contact us at support@smilewear.com, and we’ll work to resolve the issue.

Contact Us

For all inquiries, email support@smilewear.com. Our team is here to ensure your Smilewear experience is seamless.

Welcome to the Smilewear family—where every product is crafted to spread smiles!